At Competent Electrician Singapore (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Information We Collect
We may collect the following types of personal data when you interact with our website or services:
- Full name, contact number, email address
- Address (for service appointment scheduling)
- Details about your electrical service needs
- Website usage data (e.g. IP address, browser type, referring pages)
2. Purpose of Collection
We collect your personal data for the following purposes:
- To respond to your enquiries or service requests
- To provide quotations and schedule electrical services
- To manage customer relationships and improve our service delivery
- For internal record-keeping, accounting, or legal compliance
- To send service updates or promotional offers (only with your consent)
3. Disclosure of Personal Data
We do not sell your personal data. We may share your information with:
- Our licensed electricians and service partners for job coordination
- IT or marketing vendors managing our website or CRM
- Government agencies or regulators where legally required
All third-party service providers are bound by confidentiality and data protection agreements.
4. Data Security
We implement appropriate administrative and technical safeguards to protect your personal data against loss, misuse, unauthorised access, or modification.
These include:
- SSL encryption on our website
- Limited internal access to sensitive information
- Secure storage and data transfer methods
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations.
6. Your Rights
Under the PDPA, you have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Withdraw consent to the use of your data at any time
To exercise these rights, please contact us using the details below.
7. Third-Party Links
Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of such websites and encourage you to read their privacy policies.
8. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions regarding this Privacy Policy or wish to make a request:
📧 Email: admin@competent-electrician.com
📞 Phone: +65 6690 3358
📍 Address: 133 New Bridge Road, #23-09, Chinatown Point, Singapore 059413